Stayntouch PMS: Release Notes (v5.83)

Modified on: Fri, 6 Sep, 2024 at 6:10 AM

Stayntouch PMS

Release Notes (v5.83)


Effective:


TABLE OF CONTENTS



ⓘ We'd like to call out a very exciting new item that has been long-awaited and will make many of our customers happy:

  • Manager Daily Report: You can now run our new Manager Daily Report, which will show the previous day’s ROOMS REVENUE, TOTAL REVENUE, ROOMS OCCUPANCY, ADR, REVPAR, TOTAL COMPS, OUT OF ORDER, OUT OF INVENTORY, OUT OF SERVICE, TOTAL GROUPS ROOMS, OCCUPANCY %, SAME DAY RESERVATIONS, DAY USE ROOMS,and DAY USE REVENUE, as well as Last Year (LY), Month to Date (MTD), Last Year Month to Date (LYMTD), Year to Date (YTD), and Last Year to Date (LYTD) figures. 
  • Custom Exports: Date Range Selection Added For All Duration Filters: We’ve added a Date Range selection option for all duration filters for all custom exports. Output data will then be filtered accordingly.
  • Multi-Property Template Configuration: Copy Rates & Create Templates: Hotels that leverage Multi-Property template configuration can now copy rates from one hotel to another within their chain and create templates from those existing rates.

 

Too Long; Didn’t Read?

 

We've got your back with this abridged version of the v5.83 product release! If you want the full details, click the linked enhancements in the Table of Contents above for a full explanation of each enhancement.


Reports/Exports

 

1. Manager Daily Report: You can now run our new Manager Daily Report from Reports > New Report, which will will show the previous day’s ROOMS REVENUE, TOTAL REVENUE, ROOMS OCCUPANCY, ADR, REVPAR, TOTAL COMPS, OUT OF ORDER, OUT OF INVENTORY, OUT OF SERVICE, TOTAL GROUPS ROOMS, OCCUPANCY %, SAME DAY RESERVATIONS, DAY USE ROOMS,and DAY USE REVENUE, as well as Last Year (LY), Month to Date (MTD), Last Year Month to Date (LYMTD), Year to Date (YTD), and Last Year to Date (LYTD) figures. Please note, same day reservations are reservations that were created the previous day for the previous day, and that were nightly reservations that were not cancelled or no show. The Manager Daily Report will also display OCCUPANCY %, ARRIVALS, DEPARTURES, OUT OF ORDER, OUT OF INVENTORY, and OUT OF SERVICE for today, tomorrow, 2 days out, and 3 days out, with the corresponding date and day of the week.

 

Moreover, the report will display TOTAL REVENUE, ADR, ROOMS OCCUPANCY, and OCCUPANCY % for the current month (past and future) on the books and for the next 2 months on the books.

 

The report will also display all in-house groups with the groups’ start and end dates (including any shoulder dates), the number of rooms departing, stayover, and arriving for the group.

 

The report will also list any event added from Revenue Management > Events (if any for the current date).

 

 

2. Enhancements To Breakfast List Report: We’ve made the following enhancements to the Breakfast List Report:

  • The Filter option has been changed to BREAKFAST RESERVATIONS.
  • When the Breakfast List Report is run with ALL RESERVATIONS selected from the DISPLAY(S) field, two totals are shown at the top of the report:
    • Included, with the number of guests that have breakfast included (Included XX guests]
    • Not Included, with the number of guests that do not have breakfast included (Not-Included XX guests)
  • When the report is run for just breakfast reservations, only the Included total will be shown.

 

 

3. Group Rooms Report: Display Check-Out Day Revenue: The Group Rooms Report now includes any revenue from the group check-out day. The report does not include any data for blocked rooms, picked up rooms, available rooms, or ADR for the check-out date.

 

 

4. Custom Exports: Date Range Selection Added For All Duration Filters: We’ve added a Date Range selection option for all duration filters for all custom exports from Reports > Schedule a Report/Export > Custom Exports. Output data will then be filtered accordingly.




Housekeeping

 

5. Room Status Filter For In Progress Rooms: As of release v5.82, the Housekeeping > Room Status screen now shows an IN PROGRESS indicator. With this release, we’ve now also introduced two new housekeeping status filters:

  • Show In Progress Rooms: This will only show IN PROGRESS rooms.
  • Exclude In Progress Rooms: This will exclude IN PROGRESS rooms.

 

By default, these filters will not be selected. Moreover, selecting one filter will deselect the other.


 

Reservations

 

6. Restrict Check-In Payment Methods: You can now restrict check-in payment methods when a reservation does not have a valid credit card with a full authorization approved. You can enable this functionality from Settings > Reservations > Reservation Settings > Check-In: Restrict Payment Types by turning ON the RESTRICT PAYMENT TYPES toggle. Once enabled, you’ll see the option to move payment types from Non-Restricted Payment Types to Restricted Payment Types.


 

If you then navigate to Settings > Financials > Billing Groups, you can now choose to select a checkbox to Override Check-In Restriction.


 

Please note, only users with the Override Payment Check-In Restrictions permission assigned from Settings > Hotel & Staff > Permissions can select the Override Check-In Restriction checkbox. 

 

 

The stay card Activity Log will record the user, date, time, and details of the override check-in restriction.


Stayntouch Guest Mobility/Kiosk

 

7. Stayntouch Guest Mobility/Kiosk: Add-Ons Deactivated When Add-On Date Range Passes: Add-ons in use via Stayntouch Guest Mobility and Stayntouch Guest Kiosk will now be deactivated when the add-on date range passes.

 

Multi-Property Configuration

 

8. Multi-Property Template Configuration: Copy Rates & Create Templates: Hotels that leverage Multi-Property template configuration can now copy rates from one hotel to another within their chain and create templates from those existing rates. You can reference this article for further information.

 

Reports/Exports 

Manager Daily Report

 

From Reports > New Report, you can now choose to run our new Manager Daily Report. The date parameter for the Manager Daily Report is Today. The report can be viewed from Reports > Reports Inbox and can be printed or exported to CSV. This report is available for nightly and hourly hotels.






The Manager Daily Report will show the previous day’s ROOMS REVENUE, TOTAL REVENUE, ROOMS OCCUPANCY, ADR, REVPAR, TOTAL COMPS, OUT OF ORDER, OUT OF INVENTORY, OUT OF SERVICE, TOTAL GROUPS ROOMS, OCCUPANCY %, SAME DAY RESERVATIONS, DAY USE ROOMS,and DAY USE REVENUE, as well as Last Year (LY), Month to Date (MTD), Last Year Month to Date (LYMTD), Year to Date (YTD), and Last Year to Date (LYTD) figures. Please note, same day reservations are reservations that were created the previous day for the previous day, and that were nightly reservations that were not cancelled or no show.

 

 

The Manager Daily Report will also display OCCUPANCY %, ARRIVALS, DEPARTURES, OUT OF ORDER, OUT OF INVENTORY, and OUT OF SERVICE for today, tomorrow, 2 days out, and 3 days out, with the corresponding date and day of the week.

 

Moreover, the report will display TOTAL REVENUE, ADR, ROOMS OCCUPANCY, and OCCUPANCY % for the current month (past and future) on the books and for the next 2 months on the books.

 

The report will also display all in-house groups with the groups’ start and end dates (including any shoulder dates), the number of rooms departing, stayover, and arriving for the group.

 

The report will also list any event added from Revenue Management > Events (if any for the current date).

Enhancements To Breakfast List Report

 

We’ve made the following enhancements to the Breakfast List Report:

  • The Filter option has been changed to BREAKFAST RESERVATIONS.
  • When the Breakfast List Report is run with ALL RESERVATIONS selected from the DISPLAY(S)field, two totals are shown at the top of the report:
    • Included, with the number of guests that have breakfast included (Included XX guests]
    • Not Included, with the number of guests that do not have breakfast included (Not-Included XX guests)
  • When the report is run for just breakfast reservations, only the Included total will be shown.


Group Rooms Report: Display Check-Out Day Revenue

 

The Group Rooms Report now includes any revenue from the group check-out day. The report does not include any data for blocked rooms, picked up rooms, available rooms, or ADR for the check-out date. If revenue is present for the group’s check-out date, the date’s fields will not be grayed out. If revenue is not present for a group’s check-out date, no data will be shown. Moreover, if no data is present for a group’s check-out date, all fields for the day will be grayed out. Revenue from all group check-out dates are included in the report’s totals.


Custom Exports: Date Range Selection Added For All Duration Filters

 

We’ve added a Date Range selection option for all duration filters for all custom exports from Reports > Schedule a Report/Export > Custom Exports. Output data will then be filtered accordingly.




Housekeeping

Room Status Filter For In Progress Rooms

 

As of release v5.82, the Housekeeping > Room Status screen now shows an IN PROGRESS indicator. With this release, we’ve now also introduced two new housekeeping status filters:

  • Show In Progress Rooms: This will only show IN PROGRESS rooms.
  • Exclude In Progress Rooms: This will exclude IN PROGRESS rooms.

 

By default, these filters will not be selected. Moreover, selecting one filter will deselect the other.








Reservations

Restrict Check-In Payment Methods

 

You can now restrict check-in payment methods when a reservation does not have a valid credit card with a full authorization approved. You can enable this functionality from Settings > Reservations > Reservation Settings > Check-In: Restrict Payment Types by turning ON the RESTRICT PAYMENT TYPES toggle. Once enabled, you’ll see the option to move payment types from Non-Restricted Payment Types to Restricted Payment Types. Please remember to click SAVE CHANGES to apply these settings.



 

If you then navigate to Settings > Financials > Billing Groups, you can now choose to select a checkbox to Override Check-In Restriction. 


 

Please note, only users with the Override Payment Check-In Restrictions permission assigned from Settings > Hotel & Staff > Permissions can select the Override Check-In Restriction checkbox. 

 

 

The stay card Activity Log will record the user, date, time, and details of the override check-in restriction.


When the RESTRICT PAYMENT TYPES toggle is enabled, then the following rules should be applied:


1. Non-Credit Card Payment Methods: 

  • When the payment method is restricted, regardless of the deposits paid, it will still restrict the check-in. The Override Payment Check-In Restrictions permission is required.


2. Credit Card Payment Methods:

  • When the credit card payment type is restricted, the following validations must be applied:
    • When the authorization rule is set to no authorization at check-in, then the reservation will not be eligible for check-in. The Override Payment Check-In Restrictions permission is required.
    • When the authorization rule is set for the entire stay at check-in, and the authorization was unsuccessful, then the reservation will not be eligible for check-in. The Override Payment Check-In Restrictions permission is required.
    • When the authorization rule is set for the entire stay at check-in, and the authorization was successful for the authorization amount or more, then the reservation can be checked in without the override permission. If the authorization amount is less but successful, then reservation will not be allowed for check-in without the override permission.
    • Even if the reservation has a full deposit paid, the validation will only be on the check credit card validation rules.


3. Direct Bill Payment Methods:

  • During direct bill check-in, if the routing instruction is set up using a billing group that is set to Override Check-In Restriction, and has a valid A/R account and is set to allow for direct bill settlement, then the reservation will be checked in. The next validation will be to check if the reservation has a valid credit card with a successful authorization and will restrict or allow based on the credit card payment method conditions. If none of the conditions are met, then the Override Payment Check-In Restrictions permission is required.



Stayntouch Guest Mobility/Kiosk

Stayntouch Guest Mobility/Kiosk: Add-Ons Deactivated When Add-On Date Range Passes

 

Add-ons in use via Stayntouch Guest Mobility and Stayntouch Guest Kiosk will now be deactivated when the add-on date range passes.

 

Multi-Property Configuration

Multi-Property Template Configuration: Copy Rates & Create Templates

 

Hotels that leverage Multi-Property template configuration can now copy rates from one hotel to another within their chain and create templates from those existing rates. You can reference this article for further information.

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