Applies to:          Stayntouch PMS          

Refund Permissions

There are two permissions available for making refunds:

1. Make Refund
2. Refund Using Negative Amount

When the permission Make Refund is assigned to a user role, those users can select and edit an existing credit card transaction using the purple pencil button on the Guest Bill, and upon selecting the pencil button, they will be prompted to make a refund on the same transaction for the same value or lesser value.

When the permission Refund Using Negative Amount is made available to a user role, those users can select the PAY button on the Guest Bill and enter a negative amount against an available payment method. This is only used when refunding cash or check payments, so this permission should be allocated to user roles with elevated privileges.

However, if the permission Refund Using Negative Amount is not assigned to a user role, they cannot use the above option at all. They will receive the following message when trying to refund using a negative entry: "Only payments allowed. For refunds, please select the original amount on the bill and charges page."

To prevent this occurrence, the permission Refund Using Negative Amount should be removed from user roles that should not have it.