Stayntouch PMS Purplecloud Technologies
Purplecloud Technologies is a housekeeping integration that helps operational inefficiencies and automates mundane tasks through powerful and highly customization algorithms. It also connects back of house associates with powerful mobile technology, recognizes and motivates staff with points-based recognition for exceptional service and teamwork, and provides real-time appreciation to keep morale high.
Main Pillars
- Engaged Employees
- Productivity
- Teamwork
- Positive Guest Experiences
Housekeeping staff can use Purplecloud to update room status as well as room service status. Out of Order or Out of Service statuses can only be set through Purplecloud for the current business date, not future dates. Purplecloud also automatically receives any room status and room service status applied in the PMS.
API USAGE
- GET/hotels – Setup stage only
- GET/rooms – Setup stage only
- GET/room_types/{id} – Setup stage only
- GET/reservations – To get more information about guests
- GET/reservations/due_in – Syncing data in case of webhook delays on the vendor’s side
- GET/reservations/checked_in – Syncing data in case of webhook delays on the vendor’s side
- POST/rooms/{id}/change_house_keeping_status – Every time a room status is updated in Purplecloud
- POST/rooms/{id}/service_status – To support hotels that require sending OOO/OOS/OOI from the app
- GET/rooms/{id} – Following a webhook event for room_status or room_status_service webhooks
WEBHOOK USAGE
The endpoint needs to be checked with the team to ensure the correct webhook listener URL is set up in Stayntouch PMS under Settings > Chain > Webhooks.
- Room Status
- Room Status Service
- Check-In Completed
- Checked Out
- Room Move
- Reverse Check-In
- Reverse Check-Out
Stayntouch Implementations/CSM will generate API OAuth keys to Purplecloud.
- client_id
- client_secret
- hotel_id