Applies to:          Stayntouch PMS          

LoungeUp

LoungeUp is an all-in-one platform for guest relationship and hotel operations management. There are four core products that LoungeUp offers:

• CRM: One-way certified with Stayntouch PMS.
  • Guest Profile is a custom-made CRM for the hotel industry, complete with a powerful search engine to accurately segment hotel guests and a newsletter tool to effectively build guest loyalty. The CRM adapts to the specific needs of any establishment.
• Guest Portal: One-way certified with Stayntouch PMS.
• Operations Management: Operational dashboard; one-way certified with Stayntouch PMS.
• Guest Messaging: Not certified with Stayntouch PMS.

DATAFLOW

• Retrieve booking history
• Retrieve the creation of a new booking
• Retrieve booking modification
• Retrieve booking cancellation
• Retrieve creation of a new guest
• Retrieve guest modification

API USAGE

• GET/hotels – Setup stage only
• GET/reservations – Setup stage only
• GET/hotels/{id}/room_types – Setup stage only; occasional resync
• GET/reservations/{id} – Following reservation webhook event
• GET/rates/{id} – Following reservation webhook event

WEBHOOK USAGE

• Endpoint per chain: TBA
• New Reservation
• Edit Reservation
• Cancel Reservation
• No Show Reservation
• Reinstate Reservation
• Check-In Completed
• Reverse Check-In
• Checked-Out
• Reverse Check-Out
• Room Assignment
• Room Move
• Create Guest
• Edit Guest

OAUTH KEYS

• Stayntouch Implementations/CSM will generate API OAuth keys and provide the vendor with the following:
  • client_id
  • client_secret
  • hotel_id