Applies to:          Stayntouch PMS          

Stayntouch Pay – Refund Management

NB: This process outlines refunding payments made with a payment type of Credit Card only. To refund payments made with other forms of payment, users can use the "pay' button and apply a negative amount.

From the guest's stay card, navigate to BILL & CHARGES and click the purple pencil button next to the payment taken.

Click the purple pencil button and select REFUND.

After selecting the REFUND button, you can edit the amount to refund. If the refund amount is correct, select the REFUND button.