Applies to:          Stayntouch PMS          

RUNNR.ai

The RUNNR.ai team has created a fully AI-based guest communication app that offers a fully seamless guest experience. It is the first hospitality technology provider with Open AI fully integrated. The app enables more accurate question recognition and fully AI-driven replies.

The RUNNR.ai team has a strong background in hospitality, technology, and operations. This mix has brought them to create RUNNR.ai, which allows the hospitality industry to communicate in a future-proof way with its guests.

• Use popular communication channels
• Seamless communication during the guest journey
• Instant gratification of your guests needs
• Opportunity to personalize your guests' stay

Benefits

• Direct chat with guests.
• Hotel staff can take over the chat whenever needed to reply on specific requests.
• Omni-language replies.
  • Communicate easily in your own language to your guests that speak another language. RUNNR.ai automatically rewrites your replies to the guests' language.
• Quick replies.
  • RUNNR.ai suggests quick replies to speed up the response on guests' requests and questions.

To activate this integration for your property, please contact Customer Support.

This integration was expanded in February 2026 to support follow-up upselling for breakfast and parking.

During a guest interaction, if a reservation does not include a breakfast add-on, the AI agent offers it. If the guest accepts, the add-on is automatically booked.

The same workflow applies to parking upselling; however, in this case, the AI agent creates an authorization request for the hotel team. Once approved, the parking add-on is booked. The vehicle registration number is also collected.

API USAGE

• GET/reservations – Pull reservations on the books for the next 365 days. No past data is imported.
• GET/reservations/{id} – Following webhook events
• GET/guests/{id} 
• GET//hotels/{id}/addons
• PUT/reservations/{id}

WEBHOOK USAGE

• There will be dedicated webhook endpoints per hotel chain
• New Reservation
• Edit Reservation
• Cancel Reservation
• Reinstate Reservation
• No Show Reservation
• Assign Room
• Room Move
• Checked-In
• Check-In Failed
• Reverse Check-In
• Check-Out Available
• Checked-Out
• Reverse Check-Out
• Pre-Check-In Available
• Pre-Check-In Success
• Pre-Check-In Failure

GENERATING OAUTH KEYS

• Stayntouch Implementations/CSM will generate API OAuth keys using the below process.
• Generate API credentials to RUNNR.ai.
• The following information needs to be supplied:
  • client_id
  • client_secret
  • hotel_id
  • API endpoints