RUNNR.ai

The RUNNR.ai team has created a fully AI-based guest communication app that offers a fully seamless guest experience. It is the first hospitality technology provider with Open AI fully integrated. The app enables more accurate question recognition and fully AI-driven replies.

The RUNNR.ai team has a strong background in hospitality, technology, and operations. This mix has brought them to create RUNNR.ai, which allows the hospitality industry to communicate in a future-proof way with its guests.

Use popular communication channels
Seamless communication during the guest journey
Instant gratification of your guests needs
Opportunity to personalize your guests' stay

Benefits

Direct chat with guests.
Hotel staff can take over the chat whenever needed to reply on specific requests.
Omni-language replies.
- Communicate easily in your own language to your guests that speak another language. RUNNR.ai automatically rewrites your replies to the guests' language.
Quick replies.
- RUNNR.ai suggests quick replies to speed up the response on guests' requests and questions.

API USAGE

GET/reservations – Pull reservations on the books for the next 365 days. No past data is imported.
GET/reservations/{id} – Following webhook events.
GET/guests/{id}

WEBHOOK USAGE

There will be dedicated webhook endpoints per hotel chain
New Reservation
Edit Reservation
Cancel Reservation
Reinstate Reservation
No Show Reservation
Assign Room
Room Move
Checked-In
Check-In Failed
Reverse Check-In
Check-Out Available
Checked-Out
Reverse Check-Out
Pre-Check-In Available
Pre-Check-In Success
Pre-Check-In Failure

GENERATING OAUTH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys using the below process.
Generate API credentials for RUUNR.ai to maarten@runnr.ai.
The following information needs to be supplied:
- client_id
- client_secret
- hotel_id
- API endpoints