Maitre

Maitre simplifies hotel management with an easy-to-use tool for management, supervision, and communication for all housekeeping-related tasks.

Management Efficiencies: Boosts efficiency for management staff
Enhanced Data Reporting: Generate more detailed, accurate, and informative reports for management and ownership across their hotel portfolio
Operational Efficiencies: Allows for remote monitoring of room times and statuses, rather than in-person checks
Real-Time Monitoring: Possibility to manage multiple properties in real-time from one platform to ensure your portfolio is running smoothly and identify any issues as they occur

Housekeeping staff will use Maitre to update room status as well as rooms status service. Out of Order or Out of Service statuses can only be set through Maitre for current business date, not future dates. Maitre automatically receives any room status and rooms status service applied in Stayntouch PMS.

API USAGE

GET/hotels – Setup stage only
GET/rooms – Setup stage only + on full resync request from Maitre
GET/room_types/{id} – Setup stage only
GET/reservations/summary – For all rooms, once per day in date range
GET/reservations/{id} – Following a webhook event
GET/guests/{id} – Following a webhook event
POST/rooms/{id}/change_house_keeping_status – Every time a room status is updated in Maitre
GET/rooms/{id}/change_house_keeping_status – Following a webhook event
POST/rooms/{id}/service_status
GET/rooms/{id}/service_status – Following a webhook event

WEBHOOK USAGE

Create Reservation
Update Reservation
Cancel Reservation
No Show Reservation
Reinstate Reservation
Check-In
Checked-Out
Reverse Check-In
Reverse Check-Out
Room Move
Room Status
Room Status Service

Once webhooks are set up, OAuth keys can be issued. Stayntouch will generate OAuth keys to tech@maitrehotel.com, and once the OAuth keys are created, Stayntouch will send them to Maitre. Maitre requires the following Stayntouch Connect credentials:

client_id
client_secret
hotel_id