Duve

The integrations team at Duve has built a new connection with Stayntouch using Connect APIs. Duve’s guest application is one of the best in the industry today. Thanks to Duve, hotels can better understand guests' needs and anticipate guests' needs before they happen or are requested. The information Duve gathers helps with creating tailored suggestions for each guest and enhances guest experiences every time.

Product – Guest App

Increased guest satisfaction
Revenue growth
Digitalization of operations
No download is necessary
Pre- and post-stay marketing

The integration is built on combination of Webhooks and API calls.

API USAGE

GET/hotels
GET/hotels/{id}/rooms
GET/hotels/{id}/room_types
GET/reservations – Filtered by arrival (setup only)
GET/reservations/{ID} – Following webhook notification
PUT/reservations/{id} – Used for purchased upsells
POST/reservations/{id}/notes
POST/reservations/{id}/transactions
POST/reservations/{id}/record_cc_payment – Can be used to settle the purchased upsell
PUT/guests/{id} – Updating guest information with an ID as an example

Note: Duve isn’t using add-ons for upsells. This will be supported in Phase 2.

WEBHOOK USAGE

Each chain will have a dedicated webhook endpoint.
https://integrations.digitalguest.com/stayntouch for all events and hotels
New Reservation
Edit Reservation
Cancel Reservation
Reinstate Reservation
No Show Reservation
Create Guest
Edit Guest
Room Status
Update Sell Limit

GENERATING OAUTH KEYS

Stayntouch Implementations/CSM will generate API OAuth keys using the below process.
Duve requires the following Connect APIs credentials:
- client_id
- client_secret
- hotel_id
- API endpoints depending on the PMS instance