NexGen Guest

NexGen Guest supports two main functionalities:

1. Pre-Arrival Marketing

At the moment of booking, guests receive a web link via text. Only one finger tap is required to engage the hotel’s mobile guide. This functionality empowers guests to explore, reserve, and purchase all services and attractions pre-arrival.

2. Global Web Chat

The web chat tab empowers guests to conveniently communicate questions and requests pre-arrival through check-out. The web chat is an efficient tool for staff to update guests on pending requests and works with all global mobile carriers.

Additional Services:

QR Code Compendium+
Mobile Menus +

Pre-Arrival

Customized Pre-Arrival SMS Flow
Practical Information

In-Stay

Web-Based Guest Directory
In-Stay Communication

API USAGE

GET/reservations/{ID} – Following a webhook notification

WEBHOOK USAGE

The following link is used for all events and hotels: https://ngclink.com/rover/reservations
NEW RESERVATION
EDIT RESERVATION
CANCEL RESERVATION
REINSTATE RESERVATION
NOSHOW RESERVATION
CHECKED IN
REVERSE CHECKIN
CHECKED OUT
REVERSE CHECKOUT

GENERATING OAUTH KEYS

For this integration to be set up, the hotel needs to send authorization to their Stayntouch CSM allowing NexGen Guest to access their data.
Once received, the Stayntouch CSM will forward the data to the Stayntouch Implementations team for setup. Implementations will generate OAuth keys, and once created, Stayntouch will communicate these to NexGen Guest.
NexGen Guest requires the following Stayntouch Connect API credentials:
- client_id
- client_secret
- hotel_id