Stayntouch PMS: Release Notes (v5.60)

Modified on: Mon, 9 Oct, 2023 at 11:14 AM

Stayntouch PMS

Release Notes (v5.60)


Effective:


TABLE OF CONTENTS



ⓘ We'd like to call out a few special items that have been long-awaited and will make many of our customers happy:

  • When a room is marked as Out or Order (OOO) or Out of Service (OOS), the OOO/OOS reason will now show for the room at a glance from Housekeeping > Room Status.
  • The group name on the Group Rooms Report is now clickable when viewed in the PMS and will direct the user to the group Summary tab and back to the report. This will greatly speed up the navigation between reports and groups.


Please note, this has been a smaller release due to ongoing internal upgrades.


YOU ASK… WE LISTEN

 

OOO/OOS Reason Shown On Room Status Screen

 

When a room is marked as Out or Order (OOO) or Out of Service (OOS), the OOO/OOS reason will show for the room at a glance from Housekeeping > Room Status. This is to eliminate the need for users to click into the room to view the OOO/OOS reason.


Group Name on Group Rooms Report Now Clickable

 

The group name on the Group Rooms Report is now clickable when viewed in the PMS. When clicked, the user is directed to the group Summary tab. The user can then click the << REPORTS button to go back to the report. This will greatly speed up the navigation between reports and groups.






PRODUCT ENHANCEMENTS

Display Of Late Check-Out Time

 

When a user updates the late check-out time, the new late check-out time will be displayed correctly upon clicking on the LATE CHECK OUT tile from the dashboard. This enhancement is to address the scenario where the updated late check-out time was not displaying on this screen.







Display Of Rate Manager Data

 

When you select a rate type from the RATE TYPE dropdown within Revenue Management > Rate Manager, only the selected rate types will be returned in the Rate Manager. This enhancement is to address the scenario where all rate types were being returned regardless of the rate type selected.





Dataplus Back Office Market File: Add Arrivals, Departures, & Total Room Inventory

 

For properties with a Dataplus back office integration, the integration with Stayntouch PMS will now send arrivals, departures, and total room inventory in the market file.

Dataplus Back Office Revenue File: Split Revenue By Ledger

 

For properties with a Dataplus back office integration, we now show revenue by ledger in the revenue file. The account numbers for different ledgers can be added on the Dataplus integration configuration page.

Charge Code Translated During Stayntouch Guest Mobility/Kiosk Check-In/Out

 

The charge code field gets translated during Stayntouch Guest Mobility/Kiosk check-in/out, as per expected functionality, when a translation is entered from Settings > Financials > Charge Codes > Select Charge Code > CHARGE CODE (TRANSLATION) and/or DESCRIPTION (TRANSLATION). This enhancement is to address the scenario where the charge code field was not getting translated.

 

Guest Mobility

 




Guest Kiosk




Group Rooming List CSV Import


You can now upload a group rooming list via CSV file from Groups > Manage Groups > Select Group > Rooming List Tab. Please note, this feature is now in general release, but must be enabled by Stayntouch Admin. Hotels that wish to enable this functionality should contact Customer Support.

 

Once this functionality is enabled by Customer Support, from the Rooming List tab on the group profile, you’ll notice a purple IMPORT button. 


 

Upon clicking this button, you’ll be able to import a CSV file to Stayntouch PMS. 


 

The file column headers should be titled as follows: First Name, Last Name, Arrival Date, Departure Date, Room Type, Occupancy (number of adults, so 1, 2, 3, etc.), Email, and Phone. 


 

The header names should remain exactly as is; however, the order of the headers can be changed. Moreover, Email and Phone are optional, and you can remove those columns if desired. Please ensure your date format is the same as specified in your hotel’s settings (MM/DD/YYYY or DD/MM/YYYY). You should also write out your room type as it is written in the PMS. 

 

Please note, the CSV file should use commas as separators, not semicolons; otherwise, the file import will return the below error message.



Be sure to save the file as CSV. A sample CSV template is attached at the bottom of this article. 

 

Once the file has been imported a popup window will appear with two tabs:

  • STAY INFO: This includes the guest name, arrival and departure dates, room type, and occupancy.


 

  • GUEST INFO: This includes the guest name, email, and phone number.

 

 

Items to Note

  • After the data is imported, it can be edited by users.
  • For the Room Type field on the CSV file, Stayntouch PMS will check this field against both the room type description and room type code to locate the room type for that reservation.
  • Blank data in the CSV First Name and Last Name fields will remain blank in the PMS fields for users to edit.
  • Blank or invalid dates will be imported into the PMS as a blank date (MM/DD/YYYY or DD/MM/YYYY) for users to edit.
  • Blank or invalid room types (e.g., room type data that does not match PMS room types) will be displayed as blank with the option for users to choose from a room type dropdown menu.
  • Blank or invalid data will appear outlined in red to indicate that the fields need to be completed prior to the reservations being inputted. This includes the following:
    • Any blank, unrecognizable, or unreadable data
    • Any date outside the group block dates
    • Any room type that is not part of the group block (the field will not be populated and will appear outlined in red)

 

 

  • We do not complete any validation checks for the phone numbers.
  • Invalid emails will not be imported.

 

 

  • If a CSV file upload fails, users will receive the following message: “Import has failed, please try the import again.”

 

After the data has been reviewed and edited as necessary, please click the CREATE RESERVATIONS button to add the reservations to the group rooming list.


 

As the reservations are being created, the following message will appear above the rooming list in yellow: “Creating reservations from CSV import. Rooming list is locked until reservations are created.” 

 

You can click the refresh button to check the progress of the import. You can also move to any other tabs on the group card or any other screens in the PMS during this process.


 

When reservations have been successfully created, you will receive the following message in green: “All reservations from CSV import created. We’ve added X reservations to the rooming list.”

 

You will then be able to click the purple UNLOCK ROOMING LIST button to unlock the rooming list. The new reservations will then appear on the rooming list.



 

Please note, if there isn’t room block availability for all of the reservations, some or all of the reservations will not be created. Here is a sample message you may receive: “Some reservations from CSV import created. X reservations to the rooming list. X reservations not created.”

 

You can then choose to VIEW FAILED RESERVATIONS or UNLOCK ROOMING LIST. 

 


Upon clicking VIEW FAILED RESERVATIONS, you will see the failed reservation(s) along with the cause of failure.

 


Note: See attachment below of a downloadable template for the group rooming list.


csv
Group Roomin...
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