Applies to:          Stayntouch PMS          

Troubleshooting: Authorization Release Failure/When Immediate Release Is Required

There are two options when authorization release failure occurs or when immediate release is required (described below).

Option 1

You can use a workaround to release the authorization via the Property Management System (PMS) by charging a small amount to the credit card in the bill that has the credit card authorization followed by a refund of the same amount.
 

By charging 1.00 in the guest bill that has the authorization, you trigger release of the unused authorization. Then, refund the 1.00 to the same card in the same guest bill as in the example below:

Example of a payment and refund in the same guest bill:

Option 2

The customer (your guest) must call the number on the back of the card and ask the bank why they are declining the transaction.