Stayntouch PMS Rate Manager
RATE MANAGER: RATES
To manage rates from the Rate Manager, navigate to Revenue Management > Rate Manager. From here, you can first select a date range. Upon selecting a "from" and "to" date, simply select SET RANGE to confirm the dates.
You can then add additional parameters, which include the following:
- ORDER BY: Indicates the order in which rates are shown
- SHOW: Show rates by RATE, RATE TYPES, or ROOM TYPES.
- FILTER INDIVIDUAL RATE(S): Filter by a particular rate type and rate.
To leave rate types and rates open, leave the FILTER INDIVIDUAL RATE(S) field empty and select the green SHOW ALL RATES button.
From here, you'll find all of the rates you've built in your system. Rates that are bolded and marked with a blue B icon are base rates. Base rates are what you derive other rates from, and you can only change these rates, as the other rates (i.e., the child rates) are based on these. Rates that are bolded but not marked with a blue B icon are independent/standalone rates.
As you can see in the screenshots below, if you click on a base rate, it will allow you to edit the rate; however, if you click on a child rate, you will not be able to edit the rate. We’ll explain how to edit rates shortly.
Along the bottom of the Rate Manager screen, you’ll also notice an index of all the restrictions that can be set for your hotel (this depends on the restrictions you enabled from Settings > Rates > Rules & Restrictions > Restrictions). Each restriction has its own indicator that will be used to mark restrictions applied to a rate.
- Red X: Closed
- Red Circle with a Slash: Closed to Arrival
- Red: Closed to Departure
- Light Blue: Minimum Length of Stay
- Dark Blue: Maximum Length of Stay
- Purple: Minimum Stay Through
- Green: Minimum Advance Booking
- Yellow: Maximum Advance Booking
- Black R: 3 or More Restrictions
Below is an example of what restrictions will look like when applied to rates.
If you click into a rate to review room type details, you may also notice an orange star indicator on some rates. This indicates a rate has been adjusted.
If you click on a rate from the left side of the screen, you can change the rates for that particular rate by any of the rate values. You can then increase or decrease the original rate price. If you wish to apply the rate to all occupancies select the blue APPLY TO ALL OCCUPANCIES button and then click the green SET button.
If you want these rate changes to repeat on certain dates until a specified date, you can select the APPLY PRICE checkbox, select a day or days of the week from the FOR EVERY field, and then select an UNTIL date for which the rate would be active. Upon clicking the green SET button, the adjusted rate will appear in orange with a star to the top left of the rate value.
If you then click on the rate value again, you can select CLEAR RATE OVERRIDES to reverse all adjustments to the rate. You'll then see that the rate returns to its original value.
RATE MANAGER: RESTRICTIONS
From this screen, you can also manage your restrictions. You can review available rooms at your property and apply restrictions to them. The restrictions applicable to your property are shown on the bottom of the screen.
You can activate restrictions from Settings > Rates > Rules & Restrictions. From the Restrictions section, you'll see a toggle on the right side of the screen, which allows you to enable or disable certain restrictions. Please note, the restrictions per CRS used are different, so it is important to check which ones can be used.
If you move back to Revenue Management > Rate Manager and reselect the date range and other parameters, you can apply all restrictions by pulling down the bar in the center of the screen. Please note, this pulldown bar is only visible when hierarchy restrictions are activated for a hotel. Click here to see which hierarchy restrictions are supported by CRS as well as an explanation of hierarchy restrictions.
To apply a restriction, select one of the empty boxes for a particular date, click the green SET RESTRICTION button, and then choose the restriction you'd like to apply. Upon selecting a restriction type, choose a particular rate to which to apply the restriction. If desired, you can also choose to schedule the restriction to REPEAT ON DATES.
Once you made the desired selections, click the green SET button. If you did not select REPEAT ON DATES, the restriction will only apply to the date selected. Upon selecting CLOSE WINDOW, you'll see the restriction for the date(s).
To remove a restriction, click into the box(es) with the restriction(s) you'd like to remove and click the red X underneath the REMOVE column. When you select CLOSE WINDOW, you'll see that the restriction has been removed.
