Room Key Delivery Setup

Modified on: Tue, 23 Feb, 2021 at 4:23 PM

Applies to:       StayNTouch Cloud PMS    StayNTouch PMS Overlay

Room Key Delivery Setup


To set up room key delivery emails, first navigate to Settings > Rooms > Room Key Delivery. From here, choose the desired StayNTouch Cloud PMS, StayNTouch Guest Mobility, and StayNTouch Guest Kiosk room key delivery settings.



Zest Check-Ins: Key Delivery Options for StayNTouch Guest Mobility Check-Ins

  • Deliver QR Code for Room Key via Email: If your hotel is using a QR scanner, select this option to deliver QR code for room key details via email.
  • Deliver QR Code to Guest Zest App on Guest Smartphone: This option is not available anymore. Select this option if you DO NOT want a room key delivered.
  • Deliver Message to Guest to Pick Up Key from Front Desk: Select this option to input specific customized text on how to collect room keys via email. 
    • NOTE: If you have Dynamic Email Templates configured from Settings > Zest > Dynamic Email Templates, you do not need to enter text in the Deliver Message to Guest to Pick Up Key from Front Desk field, as the text you entered in Settings > Zest > Dynamic Email Templates > Text - Key Delivery Email will be used instead.
  • Offer Option to Use Mobile Phone Key: Select this option to use mobile phone keys. This option will include additional information about how to download the mobile phone key.
  • Show PIN in Room Ready Email: If you have a door lock integration that supports PIN codes, select this option to include PIN code on the room key delivery email.


Rover Check-Ins: Key Delivery Options for StayNTouch Cloud PMS Check-Ins

  • Deliver QR Code for Room Key via Email: If your hotel is using a QR scanner, select this option to deliver QR code for room key details via email.
  • Make Key from RFID Reader at Tablet: If your hotel is using an RFID key encoder, select this option to generate a key using an RFID encoder.
  • Show QR Code for Room Key on Tablet: Select this option if your hotel is using a tablet, and you want the QR code displayed on the tablet. This will allow you to scan the tablet on the QR scanner.
  • Deliver PIN Code for Room Key via Email: If you have a door lock integration that supports PIN codes, select this option to include PIN code on the room key delivery email.
  • No Key Delivery: Select this option if you do not want a room key delivered and to instead have guests pick up keys at the front desk.


Station Check-Ins: Key Delivery Options for StayNTouch Guest Kiosk Check-Ins

  • Do Not Offer Mobile Phone Key: Select this option if you do not want to offer a mobile phone key.
  • Offer Mobile Phone Key - Zest: This option is not applicable.
  • Offer Mobile Phone Key - 3rd Party: Select this option if you're offering mobile phone key through a 3rd party.


ROOM KEY DELIVERY EMAIL SETUP FOR STAYNTOUCH GUEST MOBILITY


You can then navigate to Settings > Zest > Dynamic Email Templates and select Key Delivery Common and/or Text - Key Delivery Email to customize the text for these emails. Once you have set these up as desired, click the PREVIEW button to see view your changes before saving. 

 



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