"Neither PUB key nor PRIV key: nested asn1 error" Received from MLI Requires Updated Certificates

Modified on: Tue, 16 Feb, 2021 at 8:00 AM

Applies to:          StayNTouch Cloud PMS             StayNTouch PMS Overlay

"Neither PUB key nor PRIV key: nested asn1 error" Received from MLI Requires Updated Certificates


If MerchantLink connection is failing in SNT Admin, and you receive the following error message, follow the steps below.


{
"timestamp": "2020-03-31T22:25:42.128814Z",
"pid": 16675,
"level": "ERROR",
"logger": "Mli",
"mdc": {

"hotel_code": "KINNEYVB"
},
"message": "MLI Connection Failed: Neither PUB key nor PRIV key: nested asn1 error"
}



1. MLI will need to regenerate the certificates. 

2. Upon getting regenerated certificates from MLI, SNT Admin should apply the updated certificates and test them on a test reservation in production. 

3. You should then receive a successful authorization and be able to process the payment with no error.

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