Why Cancellation Penalties Auto-Charge

Modified on: Wed, 27 Nov, 2019 at 11:59 AM

Applies to:       Rover PMS    Rover Overlay

Why Cancellation Penalties Auto-Charge


Cancellation penalties (Settings > Rates > Rules & Restrictions > Cancellation Penalties) currently do not include a separate charge code for posting cancellation fees; therefore, they will use whatever is currently selected at the rate code level.


CRS and IBE cancellations received within the cancellation penalty window will auto-charge by design. This is not something that can be turned off at this time. The auto-charge only occurs when the cancellation is sent by the CRS or IBE (using Rover APIs), not for user-generated cancellations.

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