Why Cancellation Penalties Auto-Charge

Modified on: Mon, 13 Nov, 2023 at 8:06 AM

Applies to:          Stayntouch PMS          

Why Cancellation Penalties Auto-Charge


Cancellation penalties (Settings > Rates > Rules & Restrictions > Cancellation Penalties) include the charge code defined on the cancellation rule itself if one is set.



CRS and IBE cancellations received within the cancellation penalty window will auto-charge by design. This is not something that can be turned off at this time. The auto-charge only occurs when the cancellation is sent by the CRS or IBE (using Stayntouch PMS APIs), not for user-generated cancellations.

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