TravelClick: Error Message When Reinstating a Reservation on Rover

Modified on: Mon, 16 Sep, 2019 at 3:18 PM

Applies to:          Rover PMS             Rover Overlay

TravelClick: Error Message When Reinstating a Reservation on Rover


Important Note: TravelClick does NOT support the ability to reinstate reservations that have been cancelled. If a hotel reinstates a future booking or a no-show and checks in the booking, there may be inventory and reporting discrepancies on the TravelClick side.


Reinstating a reservation on Rover PMS sends a MODIFY message to TravelClick, which subsequently fails and displays an error message that the cancelled reservation cannot be modified.

 

OTA_HotelResNotifRS.xsd\\\" Version=\\\"1.003\\\" EchoToken=\\\"c93a651c-3505-4543-a6e3-cb317efa26e8\\\" ResResponseType=\\\"Modified\\\"\u003e\\n\u003cErrors\u003e\\n\u003cError Type=\\\"Unknown\\\" Code=\\\"Reservation under confirmation ID 466083398 has already been cancelled\\\"/\u003e\\n\u003c/Errors\u003e\\n\u003cHotelReservations\u003e\\n\u003cHotelReservation\u003e\\n\u003cUniqueID Type=\\\"10\\\" 

 

This in turn causes the status of the PMS to remain active but the reservation to display as cancelled on TravelClick. This would therefore result in a mismatched status in both systems. 

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