How Rover Matches Company/TA Cards Sent from an OTA/External CRS
When a reservation for a Company or Travel Agent is sent from a Central Reservation System (CRS) to Rover, Rover has to either match the Company/TA Card with an existing Company/TA Card or create a new card. So, how does Rover decide to match a card or create a new one?
Company Cards are matched on Corporate ID. If there is a Corporate ID specified in the Company Card, and the external system is sending a Corporate ID, Rover will match it in this field.
Travel Agent Cards are matched on IATA Number. If there is an IATA Number specified in the TA Card, and the external system is sending an IATA Number, Rover will match it in this field.
If there is no Corporate ID or IATA Number specified in the cards in Rover, and there are multiple cards of the same name, Rover will match it to the first matching card name. For this reason, it is important to name the cards appropriately and not have any duplicates.