Zest Web Check-In Invitation Troubleshooting
If a reservation appears to have Zest Web check-in invitations enabled, but emails are still not delivering, check the hotel's exclusion settings to ensure nothing is excluded from delivery. You can check this by navigating to Settings > Zest > Check In. From here, confirm that the desired rate codes and/or room types are not listed under CHECK IN EMAIL ROOM EXCLUSION SETTINGS. Once you have removed the desired rate codes and/or room types from CHECK IN EMAIL ROOM EXCLUSION SETTINGS, reservations with these rate codes and/or room types will be eligible for Zest Web check-in invitations.