
Enable "Move to Credit"
To enable the "Move to Credit" function for a hotel, you will need to create a charge code for A/R Manual Balance and A/R Manual Credit. These are internal charge codes that are needed for A/R. Once the charge codes are created, they will need to be added in the A/R configuration. To do so, navigate to Settings > Financials > Charge Codes.
To add these charge codes to the A/R configuration, navigate to Settings > Financials > Account Receivables. Here you will add the charge codes you have created.
Once the codes have been added, the client will be able to create A/R Manual Credits and add A/R Manual Balances. This should be done at Implementation, but there may be cases where we will need to add from Customer Support.
Please note, negative manual balance entries cannot be moved to credit. Entries from the guest bill and account bill can be moved to credit, but we cannot refund A/R Manual Credit entries.