Email Confirmation For Online Check-In Via Stayntouch Guest Mobility

When check-in emails are enabled in your hotel configuration, an email inviting the guest to pre-check-in or check-in will send to the primary guest's email on file at the designated time(s). If they respond to the first email by completing a pre-check-in or check-in, a second email will not be sent.

If a same-day arrival reservation is made after the designated send time(s), Stayntouch will automatically trigger the email to the guest upon reservation creation if the email address field was filled in with a valid address during the initial guest card creation process.

NOTE: An email will not automatically trigger to a guest who did not have their correct email on file during the initial guest card selection (if already existing) or creation process. If an email is added on the Guest Details & Payment screen or on the stay card, an email will not be sent automatically. If a new guest card is added to the stay card, it will not be sent automatically.

If emails are still not delivering, check the hotel's exclusion settings to ensure nothing is excluded from delivery. You can check this by navigating to Settings > Guest Mobility > Check In. From here, confirm the desired rate codes, group blocks, and/or room types are not listed under CHECK IN EMAIL ROOM EXCLUSION SETTINGS, and remove any that do not belong by clicking the red X to the right of them. Once removed, reservations with these rate codes, group blocks, and/or room types will be eligible for Stayntouch Guest Mobility check-in invitations.

If you need to resend an email, you can click SEND CHECK-IN EMAIL from the same page.

Upon selecting SEND CHECK-IN EMAIL, you will see a list of qualifying guests/hotel staff whom you can search and select to SEND WEB CHECK-IN INVITES.