Applies to:          Stayntouch PMS          

Applying Missing Credit Card Payments in Stayntouch PMS After 3C Outage (June 2018)

If you do not already have a MANUAL CREDIT (or similar) code in Stayntouch PMS for making corrections;

In order to apply the missing payment in Stayntouch PMS without charging the guest again, we suggest creating a new payment method and charge code to deal with the correction. You may inactivate the payment method once all corrections have been done. 

Note: You need to verify that the payment was indeed taken from the guest card before capturing the payment in Stayntouch PMS.

Settings > Financials > Payment Methods > Add New

Code 9999 is an example, you should use a code that doesn't current exist in your environment. 

Settings > Financials > Charge Codes > Add New:

Apply the payments in billing as applicable.

Once you have confirmed all the missing payments have been applied:

Settings > Financials > Payment Methods > Slide the tab to OFF