Applying Missing Credit Card Payments in Stayntouch Cloud PMS After 3C Outage (June 2018)
If you do not already have a MANUAL CREDIT (or similar) code in Stayntouch Cloud PMS for making corrections;
In order to apply the missing payment in Stayntouch Cloud PMS without charging the guest again, we suggest creating a new payment method and charge code to deal with the correction. You may inactivate the payment method once all corrections have been done.
Note: You need to verify that the payment was indeed taken from the guest card before capturing the payment in Stayntouch Cloud PMS.
Settings > Financials > Payment Methods > Add New
Code 9999 is an example, you should use a code that doesn't current exist in your environment.
Settings > Financials > Charge Codes > Add New:
Apply the payments in billing as applicable.
Once you have confirmed all the missing payments have been applied:
Settings > Financials > Payment Methods > Slide the tab to OFF