Applying missing credit card payments in Rover after 3C Outage June 2018

Modified on: Thu, 24 Jan, 2019 at 11:04 AM

If you do not already have a MANUAL CREDIT (or similar) code in Rover for making corrections;


In order to apply the missing payment in Rover without charging the guest again, we suggest creating a new payment method and charge code to deal with the correction. You may inactivate the payment method once all corrections have been done. 


Note: You need to verify that the payment was indeed taken from the guest card before capturing the payment in Rover.


Settings > Financials > Payment Methods > Add New

Code 9999 is an example, you should use a code that doesn't current exist in your environment. 


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Settings > Financials > Charge Codes > Add New:


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Apply the payments in billing as applicable.


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Once you have confirmed all the missing payments have been applied:


Settings > Financials > Payment Methods > Slide the tab to OFF


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