Rover PMS: Release Notes (v3.5)

Modified on: Thu, 1 Feb, 2018 at 10:11 AM

Applies to:          Rover PMS             Rover Overlay


Rover PMS

Release Notes (v3.5)


Effective: 1 February 2017


SIGNIFICANT PRODUCT UPDATES


ADDITIONAL LANGUAGES: GUEST-FACING STATIONARY 

Summary:

  • We’ve introduced 5 new languages as options when printing/emailing certain guest-facing materials. 

  • Languages include Finnish, Swedish, Norwegian, Danish, and Icelandic.

  • You can select a language with the Guest Language drop down menu for the following: reservation confirmation email, guest bill, company card invoice, travel agent card invoice, bill proforma invoice, and account bill. 

  • By default, the language defined on the Guest Card will display for selection. If no preferred language has been defined for the guest, the hotel's primary language will display. 

  • Learn more here


Reservation Confirmation Screen: 


Account Details Screen:


 

Company Card (same as Travel Agent Card): 

 


Guest Bill Screen:




DELETE/HIDE BILL WINDOW WHEN NOT BEING USED

Summary: 

  • A small red “x” will appear on Bill Window 2 (or subsequent bill windows), allowing the user to delete/hide the bill window.

  • Watch our how-to video here



Details: 

  • A user will only be able to hide Bill Window 2 (or subsequent bill windows) if there are NO charges on this bill. There can be no routing instructions for this bill.

  • If Bill Window 2 has no charges and Bill Window 3 does, you will not be able to hide Bill Window 2. Until all charges are moved from Bill Window 3 to Bill Window 2, only then can Bill Window 3 be hidden.

  • When a bill has been hidden and a user wishes to move charges to the hidden window, they can do so by moving charges to a new Bill Window OR by adding it manually using the “+” button.

  • These rules also apply for Accounts’ Bill Windows

  • Changes are logged in the Stay Card (Hidden False = Not Hidden; Hidden True = Hidden ). 




ADDITIONAL CHANGES  


GROUP & ALLOTMENT / COLLECT DEMOGRAPHICS 

Summary: 

  • Rover PMS will enforce demographic collection when creating new groups and allotments if Force Market, Force Source, Force Origin, Force Segment is selected (i.e. enabled/ON).

  • This setting is located under setting Settings > Reservations > Reservation Settings.  



Details: 

  • When saving a new group or allotment (and if the collect demographics setting is ON), Rover PMS will display a demographics popup, indicating which of the fields are missing data. This will force the user to enter the missing information (see screenshot below). 

  • Once the data is entered, the Rover-user can proceed with saving the group/allotment. 

  • Note the Save & Continue button is greyed out until data is entered.

  • Demographics need to be recorded in the Group Activity Log




CHECK-IN / COLLECT DEMOGRAPHICS 

Summary: 

  • In addition, as long as the demographics settings are "checked" in Rover Settings, Rover will display the Demographics Missing pop-up during the check-in process, if the data was not already present on the reservation during check-in. 

Details:

  • When a Rover-user selects the check-in button on the Stay Card, Rover will verify if the collect demographics setting is selected, and force the user to enter any missing data. 

  • Once the data is entered, user can proceed with check-in as usual.

  • Note the Save & Continue button is greyed out until data is entered.

  • If any demographics are changed/updated during this process, the information will be recorded in the Stay Card’s Activity Log.



ACCOUNTS: ONCE DIRECT BILL PAYMENT IS APPLIED, LOCK THE BILL

Summary:

  • When Direct Bill is used with one or more bill windows, that window will become “locked” (i.e. no additional changes/bill moves can be made), once the payment is sent. (For "Accounts" only per this release.)  




SHOW REFERENCE ON GUEST INVOICE

Summary: 

  • The setting Show Reference On Guest, can be selected or left unselected on the Guest Invoice.

Details: 

  • If unseletected, the reference field will not appear on the guest invoice. Example Below: Tea / Beverage

  • If selected, the reference field will appear on the guest invoice. Example Below: Newspaper / Magazine 

  • The reference field will always print on internal reports.

  • Payment references will always print on internal reports and guest invoices.




  • This field also appears when making edits to the charges: 




"ZERO" BALANCE / RATE: DO NOT SEND INVOICES 

Summary:

  • Rover will not email bills that have had no financial transactions present. 

  • Rover will email bills where charges are present but amount is $0.00. 

  • Rover will email all other bills with charges as per normal process. 

Details (Scenario):

  • Navigate to a “due-out” reservation. 

    • Bill Window 1: No charges have been added.

    • Bill Window 2: Accommodation charges are present. 

  • Check out guest

    • Bill Window 1: No email will be sent because no charges are present.

    • Bill Window 2: Email will be delivered as normal.

  • Bills that have had no financial transactions should not be emailed. 

  • Bills that have a balance $0.00 as it has been settled should be emailed.



ADDITIONAL PAGINATION FOR POST CHARGES 

Summary 

  • From the Revenue Management > Post Charges pop-up, pagination prompts will now appear for extended item lists. 



MANUAL KEY PICKUP

Summary: 

  • If a hotel does not have an integrated key system, Zest Station can be setup for “manual key pick up”. (Located under Settings > Station > General > Key Creation Method.) 

  • This setting informs the guest as to how they should retrieve their room keys during check-in or when requesting keys from Zest Station. 

 

 

 


ACCOUNT SCREEN: NON-ZERO BALANCE 

Summary: 

  • By default the non-zero balance checkbox will NOT be selected from the Accounts page (Front Desk > Accounts).

 

 

 

ZEST STATION: COLLECT BALANCE TOGGLE 

Summary: 

  • Collect Balance will replace the View CC on file setting for Zest Station (Setting > Station > Check Out).

  • This setting will be set to OFF by default post-release. 

 

  • When Collect Balance is set to ON, checkouts will continue to see the last four digits of their credit card on file. 

 

 

  • In addition, Zest Station will prompt the guest to pay off their remaining balance (if a balance is due at the time of check-out). 

  • At this point, the guest can choose to use the credit card already on file -- OR the guest can pay with a new credit card

 

 

 

ENHANCEMENT: VIEW OF STATIONARY SETTING 

Summary: 

  • We’ve implemented a new layout for the Stationary page under Rover Settings > Hotel & Admin


 


COMTROL: CALL RESTRICTIONS 

Summary: 

  • We’ve introduced a drop down menu in Rover Settings to support room-based call restrictions (DFID 183) with Comtrol. 

  • Located under Settings > Interfaces > Comtrol > Room Mappings, select an existing room or create an entirely new room. 

  • Locate the Station Access Level drop down menu. 

  • Acceptable call restrictions levels available to impose on outgoing telephone calls from guests. 




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