Gift Card: Givex

Modified on: Tue, 29 Jan, 2019 at 10:06 AM

Applies to:          Rover PMS             Rover Overlay

Gift Card: Givex


When using a gift card for payment in Rover Standalone, the user received an error message that reads "Gift System Disabled"


If this error appears, then the property is trying to swipe/collect payment via a gift card. However, the error is occurring because the property is NOT configured with Givex (a gift card processing interface).


  1. Verify that your property is NOT using the Givex interface.
  2. If the property does not use Givex and receives this message, there is a simple solution: 

Create a new "Gift Card" payment method type, and name it something else, like Gift Card (not Givex). See example below: 

But Wait! Why is This Happening?  

ExplanationBy default, when a new property is created, there are certain payment methods that are already pre-configured in Rover. Those payment types include: Cash, Credit Card, and Gift Cards. These will be denoted with a (system defined) note beside the payment method (see the screenshot above). 

To avoid issues with system defined payment methods, create a new payment method for the particular gift card the property uses. 

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