Gift Card: Givex

Modified on: Tue, 29 Jan, 2019 at 10:06 AM

Applies to:          Rover PMS             Rover Overlay


Gift Card: Givex


Scenario:  

When using a gift card for payment in Rover Standalone, the user received an error message that reads "Gift System Disabled"



Explanation: 

If this error appears, then the property is trying to swipe/collect payment via a gift card. However, the error is occurring because the property is NOT configured with Givex (a gift card processing interface).


Solution:

  1. Verify that your property is NOT using the Givex interface.
  2. If the property does not use Givex and receives this message, there is a simple solution: 

Create a new "Gift Card" payment method type, and name it something else, like Gift Card (not Givex). See example below: 



But Wait! Why is This Happening?  


ExplanationBy default, when a new property is created, there are certain payment methods that are already pre-configured in Rover. Those payment types include: Cash, Credit Card, and Gift Cards. These will be denoted with a (system defined) note beside the payment method (see the screenshot above). 


To avoid issues with system defined payment methods, create a new payment method for the particular gift card the property uses. 

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