Property Interfaces: Comtrol Troubleshooting

WHAT IS COMTROL?

Comtrol Property Management System is installed on a designated interface computer (or server) located on-site at your property. This computer/server is left ON and allowed to run uninterrupted. Comtrol manages a large number of on-property interfaces, including PBX systems, POS systems, minibar systems, call accounting, energy management, and more.

If your property is experiencing issues with Comtrol, we recommend troubleshooting the issue yourself with the tips below. If you're unclear about any of the instructions provided here or the restart was unsuccessful for your property, please create a support ticket or call Customer Support at (301) 563-9473.

TIP #1: ENSURE COMTROL IS RUNNING

Our first tip is to make sure your property's designated Comtrol computer/server is ON.

Computer:

Does Comtrol run on a computer at your property? Then make sure the computer is ON.

Server:

Does Comtrol run on a server at your property? Then make sure the server is running.

TIP #2: MAKE SURE YOUR SERVICES ARE RUNNING

The Lodging Link PTS service needs to be up and running on your Comtrol computer/server. (Note: A service is an application, like many you’ve seen before, only a service runs behind the scenes on your computer.)

How to Verify a Service is Running?

(1) Lodging Link PTS (or Lodging Link CC on newer versions): Make sure a “Running” message appears under the Status column. If you don't see the status as "Running," make sure to run the service. You can run the service by clicking the green "Play" button on the toolbar with the service highlighted below. If you have an issue with the service, in most cases, a restart will resolve this. To restart the service, select the restart button as indicated in the screenshot below. Lodging Link PTS will need to be restarted.

Lodging Link CC Services

Lodging Link CC HTTP Server
Lodging Link CC Service

TIP #3: RESTART KEY SERVER

If keys are able to be encoded from the Key Software directly but not in the PMS, this can sometimes be resolved with a restart of the Key Server.

HOW TO ACCESS WINDOWS SERVICES?

There are several ways to get to the services available on your computer. The quickest way is to type "Services" in the search box from the Start Menu (in Windows 7) and then select either "Services" from Programs or "View local services" from the Control Panel results.

In Windows 8, type "Services" in the Start screen and filter by Settings. Then, click or tap the "View local services" search result.

This isn’t the only way to access Windows services. You can also open the Control Panel > System and Security and double click or tap on Administrative Tools. In the newly opened window, double click or tap on Services.