The Ability to supress Add-Ons or Bills from Guest Mobility Pre-check in
Hi Margaret,
We appreciate your feedback and will pass it along to the product team. In the meantime, I would consider using Actions to handle surprise amenities for guests / avoid spoiling them during Guest Mobility check in... Actions do not appear for the guest to see but the team is still reminded about them if they are using the Actions functionality (monitoring the Actions Manager, reviewing on the Arrivals Report, etc.). Speaking of which, there were some great enhancements recently to the visibility of actions that housekeeping is responsible for in this recent feature release - the actions assigned to housekeeping can now appear on the room status screen and in the room details. To make this work, you need to navigate into Settings > Rooms > Housekeeping > select the department(s) for which actions you want to appear. Hope you are well!
Best,
Julia
We have had a couple of guests who's surprises of add-on have been spoiled by the mobile pre check-in. The items are listed under the average daily rate and in my opinion, if they are already billed to a different bill (as a gift) then they shouldn't show to the guest.
If there is already a work around, please let me know.
Thank you!
Margaret