Implemented
Confirmation Letter PDF
1 Comment
Effective:
- 18 February 2024 (3pm EST) for customers using https://pms.eu.stayntouch.com
- 20 February 2024 (9pm EST) for customers using https://pms.stayntouch.com
- 25 February 2024 (9pm EST) for customers using https://pms.us.stayntouch.com
You can now print stay card confirmation letters. Once enabled for your hotel (see details on how), a PRINT LETTER button will be visible on the confirmation letter popup on the stay card. The layout will match the email layout of the confirmation letter. ≫ LEARN MORE
We are not able to print or download Confirmation Letters the same way that we are able to print and download bills, invoices, registration cards, etc. I would like the option to print/download the Confirmation Letter because many times, guests say that they did not receive their confirmation. It is not even in their junk mail. I've tested this myself, and I too do not receive the confirmation in my email or junk mail. Therefore, it would relieve guest frustration if, when they call us to tell us they did not receive confirmation, we could download it and send it in a real email instead of relying on the automation.
This download/print Confirmation Letter is a feature that many other property management systems have. I think it would be a helpful upgrade to add it to Stayntouch too.