In Progress

Custom export - External reference number

Please add to Custom export / Reservation the field of the 'External reference number'



Forum User

For reconciliation purposes, the external reference number is needed. Is there any update to this long-standing request?

Forum User

StayNTouch Cloud PMS: Release Notes (v5.38) – 23 June 2021

Custom Exports: Primary External Reference Number Added to Reservation and Stays Dataspaces

This feature was released under the latest update however is it possible for the secondary external number to be available as well for the export.

Our Channel manager populates reference number or confirmation number from a third party travel agent like booking.com and Expedia as the secondary external reference number(Screenshot attached).

If this available for export we will be able to reconcile our reservations and commission with the system built a custom report 


Forum User

External Reference will help in building report for reconciling reservations in the system

SNT Team

External reference is required in custom export such as Guestbook as this information allows the matching of records with external systems.

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