Add-on: ablity to remove from a reservation
We would also use this feature if available. We need certain add-ons such as resort fee to be attached to all rates, but need to be able to remove it if necessary without changing the rate.
Would love this feature
Hello,
We appreciate your feedback and our product team will certainly continue to consider this for future enhancement. However, I wanted to ensure you are aware of a good workaround... since you currently can't delete a rate-level defined add-on on the reservation level, you can instead create an add-on set to automatically "Waive" the amount that is auto generating by posting a negative amount equal to the positive amount so that the balance nets to $0. I have found hotels particularly like this for waived resort fees and it is nice that the guest can see that the resort fee (or other add-on) was waived.
Here is a screenshot of an example "Waive Resort Fee" add-on.
Hope this helps!
Julia
5 people like this idea
Currently, we are unable to delete an add-on from a reservation if the add-on is attached to the rate code. Would like to be able to delete the add-on from ANY reservation, regardless of how the rate is set up. This can be with a Manager/Supervisor override.