Cancellation penalties auto charge

Chris Bates

started a topic almost 5 years ago

Hi SNT,

When can we have this FAQ resolved? 85% of our transactions arrive via our CRS, which means all our related cancellations that should not be charged are still posting a cancellation charge when it should not be.

https://stayntouch.freshdesk.com/support/solutions/articles/24000048810-why-cancellation-penalties-auto-charge

Thanks!
Chris

1 Comment

Julia Josephson

said 6 months ago

SNT Team

Hi Chris,

Cancellation fees will not be automatically posted if you remove the cancellation fee charge code from the cancellation policies. Have you tried this / is this still a problem for you that warrants an open feature request?

Kind Regards,

Julia