Action to follow arrival/departure date per default
Yes! Adding to this, sometimes an action is for the middle date of a reservation that is staying 3 nights, or even when a reservation is canceled, the action does not get canceled. So the Action needs to be built to be trained to follow what ever happens with the main reservation. If it is canceled, the action is auto deleted (or a pop up comes up with the cancellation that informs/asks the agent what to do with the action.
This functionality was released a few months ago with the new Actions pre-configured templates. https://stayntouch.freshdesk.com/support/solutions/articles/24000093835-stayntouch-pms-release-notes-v5-87-#Action-Configuration
I want to point out that this new reply is NOT true as the Functionality does not work as the note on this topic implies.
The Topic was in hopes that when an Action is added to a reservation such as (Rollaway to be added to room on Arrival night) if the guest was to later change their arrival date, that the Action should automatically follow the new Arrival date.
This does not happen. The action, even if it is a pre-configured template with "Arrival Date" as the Due On configuration, keeps the original arrival date/due date for the action when the reservation date is changed.
This is indeed our experience too :-(
The Action did not move when the guest modified his arrival date... confusing Housekeepers that they had to add an Extra Bed when reservation for that day was for a room that had 1 guest arriving !
Understood - moving back to an open feature request. Thanks!
6 people like this idea
Hi SNT!
it would be great if an action could be set to follow arrival date or departure date per default. For example I have here an action to put an extra bed in the room upon arrival, and of course I have set it to the arrival date. But when the guest now has changed the date for the stay, the action does not follow to the new arrival date. This means that I have to remember to amend the action date also. If it was possible to choose "arrival date" when making the action, this could be avoided. We do however still need the possibility to choose another date for an action also.
/Pernille