Implemented

Alert Feature

We just had a situation where an add on was posted on a reservation which is to be maid by invoice. The guest wanted to pay for his wife, and this is to be paid directly by him, and NOT be visual on the invoice which goes to his company. To do this we need to move the EXTRA BED post (The add on), to window number 2, but we're not able to do so before the night run has been made. This is why we request the ALERT feature; so that we can attch an alert to the reservation which opens at check out, letting the working receptionist know that she needs to move the add on post to window nr 2 BEFORE check out.


SNT Team

Hello all -


Great news! Stayntouch now offers an Alerts functionality with our new redesigned notes - you should see this enabled for your property this week.

  • The notes and actions sections on the stay card have now been moved to the left side of the screen to easily identify notes and actions for a reservation.

  • Eliminates the need to click on the respective sections to open and view any notes or actions.

  • Users can change a note to an alert to have a more prominent display on top of the stay card.

  • "Shared" notes and alerts can be enabled for Guest Cards, Company Cards, and Travel Agent Cards that will appear on the Stay Cards when applicable.

  • For a detailed on-screen overview of the changes to notes and actions, you can watch this video here.

Forum User

HI, I wanted to ask do we or could we have a "pop up" alert whenever a refund is about to be deposited on the wrong credit card. Currently, it is super easy to process a refund to a different card. Thank you. 

Forum User

This feature in Opera and OnQ is very helpful to ensure everyone involved with a particular guest or reservation has all information needed. 

Forum User

Agree

Forum User

An alert feature would be great, like in Opera, it popped up before you were able to enter the reservation.

This made it much easier to put important information in the reservation and be sure that the receptionists could read it, e.g. when the bill is paid by someone else and not to be shown to the guest. 

Login or Signup to post a comment