User Activity Log
11 people like this idea
We would love to have an activity log for individual users. It would be huge to have my computer remember and display my movement on the system so if something comes up midtask, I can return my attention to it after looking back in my log. Currently to execute this workflow I have to write what I am doing down on paper (old school!) and then retrieve the paper and decipher my actions from that chicken scratch. My team would benefit from this being taken care of in the background so that we may give full attention to our guests.
We have also heard from our teams that this would be highly beneficial.
This is desperately needed for agents and management. Very important tool.