Mobile Check-In Report

Modified on: Tue, 22 Jan, 2019 at 4:09 PM

Applies to:          Rover PMS             Rover Overlay


Mobile Check-In Report


The Mobile Check-In Report monitors and tracks guests' mobile check-in rate throughout different stages of the check-in process. 




REPORT TERMS 


Arrivals: The total number of reservations for a specified day. 


Starting Arrivals: The number of reservations that started a Mobile Check-In. We identify the reservation as starting once they reach the "Reservation Details" or “Trip Details” screen.


Mobile Check-In: Occurs when the primary guest on the reservation notifies the hotel of their estimated arrival time. Optionally, the guest updates their personal information and may purchase a room upgrade or early check-in.


Mobile Check-In Conversion: The percentage of Mobile Check-Ins divided by Starting Arrivals.


Auto Check-In: The guest has been assigned a ready room and sent a Room Ready email with key instructions.


Auto Check-In Conversion: The percentage of Auto Check-Ins divided by Mobile Check-Ins. Check-ins initiated in Rover or in OPERA do not appear in this report.


Note: This report does include cancellations and no show reservations in the counts for Arrivals, Starting Arrivals, and Mobile Check-Ins.         





REPORT STRUCTURE 


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REPORT FILTERS

1. Filter by Date/Date Range
  • Select a date or date range. 

2. Filter by Origin
  • Email from Hotel: The primary guest on the reservation receives an email invite from the Hotel that allows the guest to start a check-in. 
  • Email from Guest: The guest follows a specific URL to begin a check-in. Setup occurs in Rover Settings  (Settings > Zest > Email from Guest). 
  • SMS from Guest: The guest starts check-in with text messaging
  • Direct URL: The guest follows a specific URL path to begin a check-in. Different URL paths can be configured in Rover Settings (Zest > Settings > Direct URL).

3. Filter by URL 
  • Choose to filter the search results for a particular URL path.







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