Mobile Check In Report

Modified on: Tue, 20 Dec, 2016 at 10:20 PM

Applies to:          Rover PMS             Rover Overlay

Mobile Check In Report

The Mobile Check In Report monitors and tracks guests' mobile check in rate throughout different stages of the check in process. 


Arrivals: The total number of reservations for a specified day. 

Starting Arrivals: The number of reservations that started a mobile check in. We identify the reservation as starting once they reach the "Reservation Details" or “Trip Details” screen.

Mobile Check In: Occurs when the primary guest on the reservation notifies the hotel of their estimated arrival time. Optionally, the guest updates their personal information and may purchase a room upgrade or early check in.

Mobile Check In Conversion: The percentage of Mobile Check Ins divided by Starting Arrivals.

Auto Check In: The guest has been assigned a ready room and sent a Room Ready email with key instructions.

Auto Check In Conversion: The percentage of Auto Check Ins divided by Mobile Check Ins. Check ins initiated in Rover or in OPERA do not appear in this report.

Note: This report does include cancellations and no show reservations in the counts for Arrivals, Starting Arrivals, and Mobile Check Ins.         




1. Filter by Date/Date Range
  • Select a date or date range. 

2. Filter by Origin
  • Email from Hotel: The primary guest on the reservation receives an email invite from the Hotel that allows the guest to start a check in. 
  • Email from Guest: The guest follows a specific URL to begin a check in. Setup occurs in Rover Settings  (Settings > Zest > Email from Guest). 
  • SMS from Guest: The guest starts check in with text messaging
  • Direct URL: The guest follows a specific URL path to begin a check in. Different URL paths can be configured in Rover Settings (Zest > Settings > Direct URL).

3. Filter by URL 
  • Choose to filter the search results for a particular URL path.

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