Mobile Check In Report

Modified on: Tue, 20 Dec, 2016 at 10:20 PM

Applies to:          Rover PMS             Rover Overlay


Mobile Check In Report


The Mobile Check In Report monitors and tracks guests' mobile check in rate throughout different stages of the check in process. 




REPORT TERMS 


Arrivals: The total number of reservations for a specified day. 


Starting Arrivals: The number of reservations that started a mobile check in. We identify the reservation as starting once they reach the "Reservation Details" or “Trip Details” screen.


Mobile Check In: Occurs when the primary guest on the reservation notifies the hotel of their estimated arrival time. Optionally, the guest updates their personal information and may purchase a room upgrade or early check in.


Mobile Check In Conversion: The percentage of Mobile Check Ins divided by Starting Arrivals.


Auto Check In: The guest has been assigned a ready room and sent a Room Ready email with key instructions.


Auto Check In Conversion: The percentage of Auto Check Ins divided by Mobile Check Ins. Check ins initiated in Rover or in OPERA do not appear in this report.


Note: This report does include cancellations and no show reservations in the counts for Arrivals, Starting Arrivals, and Mobile Check Ins.         





REPORT STRUCTURE 


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REPORT FILTERS

1. Filter by Date/Date Range
  • Select a date or date range. 

2. Filter by Origin
  • Email from Hotel: The primary guest on the reservation receives an email invite from the Hotel that allows the guest to start a check in. 
  • Email from Guest: The guest follows a specific URL to begin a check in. Setup occurs in Rover Settings  (Settings > Zest > Email from Guest). 
  • SMS from Guest: The guest starts check in with text messaging
  • Direct URL: The guest follows a specific URL path to begin a check in. Different URL paths can be configured in Rover Settings (Zest > Settings > Direct URL).

3. Filter by URL 
  • Choose to filter the search results for a particular URL path.







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