Create Keys

Modified on: Mon, 18 Jun, 2018 at 4:00 PM

Applies to:          Rover PMS             Rover Overlay
 

Creating Keys in Rover


CREATE KEYS

Based on the property's key and door lock system, it is possible to encode keys manually with the property's existing key system or with any of the following: 

  1. RFID key encoder (which works as a dual credit card reader).
  2. MSR encoder connected via bluetooth.
  3. Key dispenser that uses a QR code.


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1. RFID KEY ENCODER

Rover prompts key creation after a user selects Complete Check-­In during the check-in flow. Or keys can be encoded with the KEY button on the guest's Stay Card. (To successfully encode keys from the iPad, the RFID key encoder/credit card reader needs to be paired with the iPad.) 


Key creation includes:

  • Selecting the number of keys you'd like printed (1-4).
  • If working from a tablet or iPad, choose the encoding device you'd like to use to encode room keys.
  • Hold a blank key to the RFID device to encode the key (repeat this step if printing multiple keys). 
  • Once the keys are made, Check-In is complete. 



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Need More Than Four Keys? 

    • If you need to make more than four keys, use the key icon located on the Stay Card
    • To do this, navigate to the Stay Card after check-­in is completed and use the KEYS icon to create additional keys.



2. MSR KEY ENCODER

At the end of check‐in, when the MRS encoder lights up, insert the key to encode on the key printer with RFID web service, which will access the network connected to the key encoder.


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3. KEY DISPENSER USING QR CODE – 2 OPTIONS

After check­‐in is completed, the QR code will display on the tablet or it can be emailed to the guest's email address on file. 


Option 1. SHOW QR CODE ON iPAD 

The Rover agent can place a QR code (which displays on Rover screen) under a kiosk QR code reader to dispense up to two keys. 


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Option 2. EMAIL QR CODE TO GUEST UPON COMPLETING ROVER CHECK‐IN

The guest will receive an email containing a QR code, which can be placed under the kiosk QR code reader to dispense up to two keys.


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