Stayntouch PMS How to Refund a Payment from the Guest Bill
The steps to refund a payment from the guest bill are the same for any payment method. You simply enter the same amount as the payment, but as a negative value. See the example below.
In the guest bill, say you have the following charges:
Description Debit Credit
Room Charge 250.00
Tax 10% 25.00
Total Balance: 275.00
If the guest pays 275.00 via credit card, it will look like this:
Description Debit Credit
Room Charge 250.00
Tax 10% 25.00
Visa Card 275.00
Total Balance: 0.00
If you want to refund the Visa card payment, enter a credit of -275.00, which will appear as below:
Description Debit Credit
Room Charge 250.00
Tax 10% 25.00
Visa Card -275.00
Total Balance: 275.00
