How to Refund a Payment from the Guest Bill

Modified on: Tue, 9 Apr, 2019 at 8:43 AM

How to Refund a Payment from the Guest Bill


The steps to refund a payment from the guest bill are the same for any payment method. You simply enter the same amount as the payment, but as a negative value. See the example below.


In the guest bill, say you have the following charges:


Description             Debit                  Credit

Room Charge         250.00

Tax 10%                   25.00


Total Balance: 275.00


If the guest pays 275.00 via credit card, it will look like this:


Description             Debit                  Credit

Room Charge         250.00

Tax 10%                   25.00

Visa Card                                            275.00


Total Balance: 0.00


If you want to refund the Visa card payment, enter a credit of -275.00, which will appear as below:


Description             Debit                  Credit

Room Charge         250.00

Tax 10%                   25.00

Visa Card                                            -275.00


Total Balance: 275.00



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