Late Checkout integration with Dormakaba - Ambiance
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Hi Zachary - thanks for sharing your feedback with us - we are always grateful to users like you are willing to take the time to help us make Stayntouch better for everyone!
Adding some context here for the team that considers enhancements; your hotel is on the current/refactored version of the Saflok/Ambiance integration. If the staff updates the check out time in the reservation, and then makes a new key, the keys are made for the new check out time. However, existing issued keys are not updated, meaning that guests have to come back to the front desk to get new keys when late check outs arranged on say, the day of departure, which is most common.
Currently front desk personnel are required to make late checkout keys in Dormakaba Ambiance because the integration seemingly doesn't support specifying a checkout time other than the default time.
Late checkouts are common enough that users should be able to do this within the PMS software rather than being given sensitive key making access in keeping with the principle of least privilege.