Implemented

Early Departure

When checking out a guest that is not set to depart that day it automatically changes the date and checks them out.  There should be a notification to the front desk notifying them that the guest is leaving today.  It also does not note as early departure on the log.

1 Comment

SNT Team

Hi Michelle,

Happy to report that there is already solution for this - your hotel has this setting in Settings > Reservations > Reservation Settings selected: "DISABLE EARLY DEPARTURE PENALTY"

When checked (like yours is), this setting hides the reminder to apply early departure fees during an early checkout. When unchecked, staff will see an early departure notification prompting them to consider adding these charges. Note: Early departure penalties are never applied automatically; they must always be posted manually.

Hope this helps!

Julia

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