Allow Full HTML/CSS Customization of The Cancellation Email (like the Confirmation Email)
O
Owen Wexman
started a topic
7 days ago
Currently, the Confirmation Email template supports full branded formatting (custom colors, fonts, layout, etc.), but the Cancellation Email does not. Any formatting applied to the Cancellation Email is stripped out on send, and it goes out as plain black text.
This creates an inconsistent guest experience — the Cancellation Email is a meaningful touchpoint in the guest journey, and it should carry the same branding as the Confirmation Email and other guest communications (pre-arrival, post-stay, etc.).
Request: Please add support for full template customization (HTML/CSS formatting) on the Cancellation Email, matching the functionality already available on the Confirmation Email.
Currently, the Confirmation Email template supports full branded formatting (custom colors, fonts, layout, etc.), but the Cancellation Email does not. Any formatting applied to the Cancellation Email is stripped out on send, and it goes out as plain black text.
This creates an inconsistent guest experience — the Cancellation Email is a meaningful touchpoint in the guest journey, and it should carry the same branding as the Confirmation Email and other guest communications (pre-arrival, post-stay, etc.).
Request: Please add support for full template customization (HTML/CSS formatting) on the Cancellation Email, matching the functionality already available on the Confirmation Email.