Add a big "OR" between the departure date & confirmation code for self check-in
R
Reid Spice
started a topic
3 days ago
1 person likes this idea
We have guests who get confused every single day because they think they need their confirmation number to check in (which they do not).
Could we please modify the page so that it says OR in between the departure date and confirmation code fields so that it's obvious that you don't need both? People just don't read it carefully and feel like they have to fill in every single field.
Would be even better if we could just have an option to turn off confirmation code... no one knows their confirmation code. Just last name & departure date is better, more simple, less confusion.
1 person likes this idea
We have guests who get confused every single day because they think they need their confirmation number to check in (which they do not).
Could we please modify the page so that it says OR in between the departure date and confirmation code fields so that it's obvious that you don't need both? People just don't read it carefully and feel like they have to fill in every single field.
Would be even better if we could just have an option to turn off confirmation code... no one knows their confirmation code. Just last name & departure date is better, more simple, less confusion.
Attaching screenshot of what I mean.