Check-In Activity Report by User
Hi Kelley,
Thank you for taking the time to share your feedback with us! This information is already available in a custom export - you would want to make one with Reservation data - and make sure to include the C/I Agent field to ensure you get that data as a column. If it is helpful, you can also include Time of Check-In (CI) HZ (which is the actual time the check in occured). You can filter the data to review check-ins within a certain date range, etc. You can also set up a report to run on a recurring interval (perhaps with reservations that arrived last month, running on the 1st of the month) or build it once with the intention of simply updating the date range, saving, and hitting run now when you are ready to review a new set of reservations.
Hope this helps!
Best,
Julia
I would like to request a new reporting feature that allows us to track guest check-ins by the employee who completed them.
The purpose of this report is for quality assurance and training. Occasionally, we need to review whether a specific team member may be having issues during the check-in process, and currently there is no easy way to identify only the reservations they checked in.
Suggested Filters:
Checked In By (user)Date rangeReservation status (optional)
Suggested Report Fields:
Check-in date and timeEmployee who completed the check-inGuest nameConfirmation numberReservation source/channelRoom numberArrival dateDeparture date
The most important filter is "Checked In By" so we can review only the reservations checked in by a specific employee, rather than reviewing every arrival for the day.
This report would be extremely helpful for training, troubleshooting, quality assurance, and identifying trends when investigating guest issues related to the check-in process.