Additional profile merge criteria for travelclick updates
M
Maike Schulte
started a topic
22 days ago
Imperial Hotels would like to have additional criteria available for automatic guest profile merging when receiving updates via integrations/travelclick. Currently, profiles may be automatically merged when they share the same email address and last name.
Imperial Hotels would like the ability to define additional matching criteria, such as first name, so that profiles are only automatically merged when these additional criteria also match to help prevent incorrect automatic merges and provide greater control over guest profile management.
Imperial Hotels would like to have additional criteria available for automatic guest profile merging when receiving updates via integrations/travelclick. Currently, profiles may be automatically merged when they share the same email address and last name.
Imperial Hotels would like the ability to define additional matching criteria, such as first name, so that profiles are only automatically merged when these additional criteria also match to help prevent incorrect automatic merges and provide greater control over guest profile management.