Improve Occupancy Calculation for Adult + Child Reservations
T
Tara Zaman
started a topic
3 days ago
Hello Stayntouch Team,
I would like to request an enhancement to the occupancy pricing logic.
Currently, when creating a reservation for 1 adult and 2 children, Stayntouch charges the single occupancy rate plus two child surcharges. In practice, the first child should occupy the second included occupancy spot, meaning the rate should be calculated as double occupancy plus one child surcharge.
Example:
Room occupancy: 2 adults included
Reservation: 1 adult + 2 children
Expected: Double occupancy rate + 1 child surcharge
Current: Single occupancy rate + 2 child surcharges
This creates discrepancies between manual PMS reservations and bookings made through our booking engine, and often requires manual correction by staff.
It would be helpful to have an option allowing children to occupy available adult occupancy before child surcharges are applied.
Hello Stayntouch Team,
I would like to request an enhancement to the occupancy pricing logic.
Currently, when creating a reservation for 1 adult and 2 children, Stayntouch charges the single occupancy rate plus two child surcharges. In practice, the first child should occupy the second included occupancy spot, meaning the rate should be calculated as double occupancy plus one child surcharge.
Example:
Room occupancy: 2 adults included Reservation: 1 adult + 2 children Expected: Double occupancy rate + 1 child surcharge Current: Single occupancy rate + 2 child surcharges
This creates discrepancies between manual PMS reservations and bookings made through our booking engine, and often requires manual correction by staff.
It would be helpful to have an option allowing children to occupy available adult occupancy before child surcharges are applied.
Kind regards,
Tara Zaman
Astoria Hotel Gent