Add “Email Booker” to custom Report/Export "Reservation" (in our case for Fraud prevention - phishing)
T
Tara Zaman
started a topic
4 days ago
Currently, we are unable to include the field “Email Booker” in custom reports/exports "Reservation". We can only access the guest email, which limits our ability to gather all relevant contact persons linked to a reservation.
Requested improvements:
Additional Export Field
Please add the ability to include “Email Booker” as a selectable field in the custom export report “Reservation”.
Ideally, the report should allow exporting both:
Guest email
Booker email
within the same dataset, especially for future reservations.
Why the custom export report "Reserervation"?
The Reservation export is essential for operational use, as it allows us to:
Extract data on guests with upcoming reservations
Generate CSV files used for bulk communication campaigns
For example, we rely on this export to notify guests in case of fraud or phishing incidents.
Currently, we are unable to include the field “Email Booker” in custom reports/exports "Reservation". We can only access the guest email, which limits our ability to gather all relevant contact persons linked to a reservation.
Requested improvements:
Additional Export Field
Please add the ability to include “Email Booker” as a selectable field in the custom export report “Reservation”.
Ideally, the report should allow exporting both:
within the same dataset, especially for future reservations.
Why the custom export report "Reserervation"?
The Reservation export is essential for operational use, as it allows us to:
For example, we rely on this export to notify guests in case of fraud or phishing incidents.
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Business Use Case (Important – Security Context):
We have faced a fraud/phishing situation. To mitigate risk and protect our guests, we need to: