Ability to Create and Manage Actions for Non-Resident Guests (Without Reservation)
T
Tara Zaman
started a topic
7 days ago
We would like to request an enhancement to allow actions to be created and managed for guests who do not have a reservation in the system.
Currently, actions can only be attached to a reservation or group block. This creates a limitation when handling non-resident guests, such as:
External breakfast guests
Meeting room visitors
Day-use facilities (e.g. use of wellness by non-resident guests)
Other non-staying services
In these cases, we can create a guest profile, but:
It is not possible to assign an action to this profile
The guest cannot be selected in the Actions Manager
We are limited to adding notes, which do not provide follow-up tracking, deadlines, or completion status
This makes it difficult to operationally manage and follow up on these services in a structured way.
Requested improvement:
We would like the ability to:
Create actions directly on a guest profile without requiring a reservation
Select any guest profile in the Actions Manager
Track, assign, and complete actions for non-resident guests in the same way as for in-house guests
Why this is important:
Hotels increasingly handle services beyond overnight stays. Having proper action management for non-resident guests would:
Improve internal follow-up and communication between departments
Ensure better service for external guests
Reduce reliance on manual notes or workarounds
Support broader operational workflows within STNT
Since actions and guest profiles already exist, this seems like a logical extension of current functionality and potentially a limited development effort with high operational impact.
We would like to request an enhancement to allow actions to be created and managed for guests who do not have a reservation in the system.
Currently, actions can only be attached to a reservation or group block. This creates a limitation when handling non-resident guests, such as:
In these cases, we can create a guest profile, but:
This makes it difficult to operationally manage and follow up on these services in a structured way.
Requested improvement: We would like the ability to:
Why this is important: Hotels increasingly handle services beyond overnight stays. Having proper action management for non-resident guests would:
Since actions and guest profiles already exist, this seems like a logical extension of current functionality and potentially a limited development effort with high operational impact.