Feature Request – Mandatory Credit Card for Reservations
D
Deep Bhakta
started a topic
6 days ago
Hello,
We are currently facing a recurring issue at our property where front desk staff are able to create reservations without selecting or adding a payment method.
This is creating a serious revenue risk, especially during busy periods, as these reservations often turn into no-shows with no credit card on file, resulting in lost revenue.
We would like to request the ability to enforce the following in Stayntouch PMS:
Make credit/debit card entry mandatory at the time of reservation creation Prevent saving or confirming a reservation without a valid payment method on file(Preferred) Require card validation or pre-authorization at the time of booking Restrict front desk users from bypassing this requirement
Our goal is to ensure that no reservation can be created or saved without a valid credit card attached, to protect against no-shows and revenue loss.
Please let us know if this feature already exists and how to enable it, or if it can be added to the system.
Thank you for your support.
Best regards,
Deep Bhakta
Cobblestone Inn & Suites – Newton, IA
Hello,
We are currently facing a recurring issue at our property where front desk staff are able to create reservations without selecting or adding a payment method.
This is creating a serious revenue risk, especially during busy periods, as these reservations often turn into no-shows with no credit card on file, resulting in lost revenue.
We would like to request the ability to enforce the following in Stayntouch PMS:
Make credit/debit card entry mandatory at the time of reservation creation Prevent saving or confirming a reservation without a valid payment method on file(Preferred) Require card validation or pre-authorization at the time of booking Restrict front desk users from bypassing this requirement
Our goal is to ensure that no reservation can be created or saved without a valid credit card attached, to protect against no-shows and revenue loss.
Please let us know if this feature already exists and how to enable it, or if it can be added to the system.
Thank you for your support.
Best regards,
Deep Bhakta
Cobblestone Inn & Suites – Newton, IA