PARK JAMES HOTEL: PRE CHECK INS ONLY
Issue During Pre-Check-In- FOR PAY AT HOTEL ($FULL AMOUNT$) OR PRE PAID: INCIDENTALS ($100)
Issue Details1. Default $1 Authorization Instead of Correct Amount
When collecting a credit card during outside of the check in process:
After swiping the card on the Ingenico Lane/3000 device, the system automatically authorizes $1.00 only, regardless of reservation type.
The payment device is defaulting to a $1 authorization instead of the full room & tax or incidental amount.
The PMS is not automatically pulling the correct authorization amount when adding a credit card to the stay card.
The system does not block or warn against duplicate charges when authorizing additional funds manually.
This creates a significant risk of guest overcharges and disputes.
PARK JAMES HOTEL: PRE CHECK INS ONLY
Issue During Pre-Check-In- FOR PAY AT HOTEL ($FULL AMOUNT$) OR PRE PAID: INCIDENTALS ($100)
Issue Details1. Default $1 Authorization Instead of Correct Amount
When collecting a credit card during outside of the check in process:
After swiping the card on the Ingenico Lane/3000 device, the system automatically authorizes $1.00 only, regardless of reservation type.
The payment device is defaulting to a $1 authorization instead of the full room & tax or incidental amount.
The PMS is not automatically pulling the correct authorization amount when adding a credit card to the stay card.
The system does not block or warn against duplicate charges when authorizing additional funds manually.
This creates a significant risk of guest overcharges and disputes.