When a guest scans their ID at the Kiosk, Stayntouch only captures the ID information and does not verify the information on the ID (specifically guest name on the ID) matches the guest name on the reservation.
This is an important feature especially for customers that rely heavily on Kiosks as the primary check-in method and does not have 24/7 staffed front desk. Allowing a guest to complete check-in with an ID that does not match the reservation presents a significant fraud and security risk, and exposes the property to potential financial loss, chargebacks, and guest safety concerns.
At the very minimum, the guest last name should match the IDs last name.
When a guest scans their ID at the Kiosk, Stayntouch only captures the ID information and does not verify the information on the ID (specifically guest name on the ID) matches the guest name on the reservation.
This is an important feature especially for customers that rely heavily on Kiosks as the primary check-in method and does not have 24/7 staffed front desk. Allowing a guest to complete check-in with an ID that does not match the reservation presents a significant fraud and security risk, and exposes the property to potential financial loss, chargebacks, and guest safety concerns.
At the very minimum, the guest last name should match the IDs last name.
Requested by Sentral.