Subject: Question About SALTO Keycard Integration for Checkout Workflow
Hi Support Team
We are currently using StayNTouch PMS integrated with SALTO for room access. The integration works well during guest check-in — we can issue keycards directly from StayNTouch.
However, at checkout, we’re running into a workflow inefficiency. In order to identify the guest or room tied to a keycard, we need to physically swipe the SALTO card using a SALTO reader and look it up in their system, before returning to StayNTouch to complete the checkout process.
We would like to know:
Is there a way to read a guest’s SALTO keycard using a connected SALTO reader within StayNTouch (or via an integrated workflow) to identify the associated room or guest?
Alternatively, is there a supported method (via API or integration) to match a keycard to a room or guest record without using SALTO software directly?
If this functionality is not currently available, we would appreciate knowing if it’s on your roadmap, or if you can recommend a workflow or partner solution to streamline this.
Thank you for your help, and we appreciate any guidance you can provide.
Subject: Question About SALTO Keycard Integration for Checkout Workflow
Hi Support Team
We are currently using StayNTouch PMS integrated with SALTO for room access. The integration works well during guest check-in — we can issue keycards directly from StayNTouch.
However, at checkout, we’re running into a workflow inefficiency. In order to identify the guest or room tied to a keycard, we need to physically swipe the SALTO card using a SALTO reader and look it up in their system, before returning to StayNTouch to complete the checkout process.
We would like to know:
Is there a way to read a guest’s SALTO keycard using a connected SALTO reader within StayNTouch (or via an integrated workflow) to identify the associated room or guest?
Alternatively, is there a supported method (via API or integration) to match a keycard to a room or guest record without using SALTO software directly?
If this functionality is not currently available, we would appreciate knowing if it’s on your roadmap, or if you can recommend a workflow or partner solution to streamline this.
Thank you for your help, and we appreciate any guidance you can provide.
Best regards,
Dirk Wolvaardt
First Hotel
Stockholm North
Sweden