Request to add a pop up message in Kiosk that adds an “Are you sure?” confirmation popup when the “X” button is pressed.
We’ve observed that many guests mistakenly interpret the “X” as a way to close a popup or go back a step. Unfortunately, pressing this button currently wipes all progress and resets the check-in flow , which as an end user can be especially frustrating when a guest is far along in the process.
Implementing a simple confirmation message like the example below would provide an extra layer of protection and clarity, reducing user errors and improving the overall guest experience.
Would you like to exit and start over? (All of your information will be erased and reset)
Request to add a pop up message in Kiosk that adds an “Are you sure?” confirmation popup when the “X” button is pressed.
We’ve observed that many guests mistakenly interpret the “X” as a way to close a popup or go back a step. Unfortunately, pressing this button currently wipes all progress and resets the check-in flow , which as an end user can be especially frustrating when a guest is far along in the process.
Implementing a simple confirmation message like the example below would provide an extra layer of protection and clarity, reducing user errors and improving the overall guest experience.
Would you like to exit and start over?
(All of your information will be erased and reset)
[Yes – Exit] [No – Stay]